Need some tips to improve your Social Media marketing strategy?

Following up from my previous post, I wanted to do another article on Social Media Marketing and how you can improve your strategy. So when this blog post landed in my Inbox, it was the perfect opportunity to share it around.

The team at GetAmbassador.com have come up with 10 easy Social Media marketing tips to consider when creating your strategy. Here we go!

1) Have a plan!
This should go without saying, but the first rule of creating a Social Media strategy is to have a plan of attack. The plan should have measurable goals that can be analysed once complete to determine whether the plan was executed successfully. Just because it’s ‘social’ doesn’t mean it’s any different to any other marketing initiative. Set yourself specific objectives that can be tracked.

2) Produce valuable content
The customers who view your Facebook business page have particular needs, so the most effective way to keep them coming back is to provide content that addresses those needs. That’s also the best way to encourage social sharing, which will ultimately increase your following and have a greater impact on your business. The more content your produce, the more your customers will take it in and keep coming back.

3) Keep your brand identity consistent
To ensure your customers come to know and trust your brand, you must provide them with the same experience however they interact with you. Whether it’s through social media, via the contact centre on in-store, your message and tone should be consistent across the board. There is nothing more satisfying that hearing a customer say they know your brand and want to engage with you on a personal level.

4) K.I.S.S. – Keep It Super Simple
Just because your competitors are on every social network available, doesn’t mean you have to be! The key to a successful social media marketing strategy is to determine which channels will provide the best access to your target audience and focusing your efforts there. There is no point in having a blog linked to your Facebook or Twitter pages if you’re not going to consistently populate it with relevant content.

5) Quality over quantity
Every business on social media would love to have millions of fans and followers, but this can’t be all you aim for. Social media marketing is only valuable if it helps grow your business. If you have a huge following but those people haven’t been converted to customers or refer your brand to others, it’s not as good as having a smaller group of highly targeted individuals. Make sure you identify your key target audience and keep them engaged with your content.

6) Produce different types of content
My previous post spoke on this very point, that Facebook posts with images have a much higher rate of engagement than text alone. Plus, if you’re into creating video content on new products, almost 3/4 of customers are more likely to visit your website if they watch it. You can’t simply write blog posts and link them to all your social networks – this won’t get you very far and you could lose a lot of customers.

7) Engage with your followers!
This one might also seem a bit obvious, but you would be surprised how many business make the mistake of neglecting the social aspect of Social Media Marketing. You need to engage with your customers and prospects on a personal level – but not just to market your products. Actively engaging with your fans and followers rather than focusing on marketing to them will help them gain your trust and see you as the go-to brand for their needs. Start a discussion, or put up a tweet with an open-ended question so customers can converse with you. Show customers the personality behind your brand.

8) Make it easy to connect
To be successful, you need fans and followers – that’s a given. But you need to make it easy for them to connect with you. Why not include social buttons to all your networks on every page of your website (usually in the footer), so customers can easily join and follow you. You should also include a sign-up link in your email marketing and blog.

9) Tackle negative comments head-on
It’s becoming more and more common for customers these days to take to social media to voice their opinions and share bad experiences they’ve had with a brand. But you should never ignore or delete these negative comments. Make sure you’re responding to them in a timely and positive manner and more often than not, you will get the customer who posted a negative comment turn about face and say something extremely positive.

From experience, it is absolutely crucial that you respond to every negative comment within at least 24 hours, so the customer knows you’re not just forgetting about them. If you let them know you’re looking into why they had a bad experience, they will be happy someone is taking the time to listen and help them out. Sometimes things can spiral out of control on social media, because it is such a public forum. If you need to, take it offline, but post the positive result at the end so everyone else can see the issue was resolved.

10) Measure your results
You need to check your social media marketing results from time to time to identify what’s working and what isn’t. Unfortunately this is not a simple ‘set and forget’ type business – you could end up wasting money and not reaching as many customers as you should. Work out a list of objectives to achieve and a schedule of content – if you stick to your schedule and review your performance against your objectives, you will ensure that your networks will continue to grow.

Social Media can be the main source for learning about new brands, products and services and is undoubtedly one of the most powerful marketing tools for businesses today. These 10 tips are just a snapshot of things you could do to help you reach a higher rate of success and growing your business through social media marketing.