Why you should ALWAYS test your emails

One of the most important lessons I have learned while working in the digital media industry is test. Test, test and test again.

For example, say you are a busy marketer and a client has asked you to deploy an email using a brand new template. The template has been coded and initially tested. But then something more urgent crops up and you don’t have time to test it as thoroughly as you should have. The email is scheduled and it turns out one of the links goes to a 404 Error message page. Then the feedback from customers starts coming in and you wonder why this wasn’t picked up.

Every single email you work on should be 100% accurate and thoroughly tested, as even one broken link could affect opens and clickthrough rates, conversions, or even your reputation.

It is so important to test all features of any project, whether it be an email campaign, a brand new website or a video ad. This article on the Litmus.com blog gives some classic examples of why you should be continuously testing with eDMs.

Email clients drop support without notice
This is crucial especially when it comes to inbox testing. Sometimes different email clients can drop support for HTML and CSS. It doesn’t matter if you have the most beautiful email in the world that will exponentially grow your database and clickthrough rate. If the HTML and CSS is not rendering correctly, it won’t matter in the slightest. Make sure you set up test accounts in different email clients and test them across different browsers – including earlier versions as some of your customers may not have upgraded their software.

Broken or incorrect links
Because most URLs are added to a CTA button or an image, from a design point of view, it’s hard to confirm whether the link is correct unless you test them first. Make sure every link goes to the correct page (whether it be to a new product, your About Us page or a mailto link for an RSVP list).

Spelling and grammar errors

Always check for spelling errors

Unfortunately, once you’ve hit the Send button on your campaign, there is no way to recall it if you suddenly spot a spelling mistake. You know the feeling – you’ve checked the copy and all the links, you send it out, and you immediately recognise that your subject line should say ‘Get it NOW!’ when it actually says ‘Get it NOT!’. If you find yourself in this position, the best thing to do is to send out – as quickly as possible – an apology email to your database.

BUT to make sure you don’t have to resend your email, you should always proof-read your email – multiple times! But then also get a colleague (or three) to check it as well. An extra pair of eyes could spot a spelling mistake that you may have overlooked because you’ve read the copy too many times. Also, how about putting your copy into Word which will detect if any words are incorrectly spelt?

Broken images and missing/incorrect alt text
The alt text is crucial for email marketing – it is the text that customers see before they download the images (this could be their email client’s default setting or just a personal preference), so this needs to make an impact. When you add in new images to replace placeholder images, make sure you insert alt text. When you get a colleague to check your email before it’s deployed, get them to check the alt text on their machine and amend if need be.

Missing or no plain text
Plain text is critical for email marketing, and you need to be aware of how many customers from your database have signed up to just receive this version, rather than the HTML email. This plain text version needs to always include a link to view the HTML online in a browser, so they can see and click on the links. With plain text, you need to ensure that any characters you have (including $, !, ‘ or ” etc…) are typed out, rather that copied and pasted from a secondary source – these will not be supported otherwise.

As with your HTML version, send yourself a copy of the plain text to check all the links and any personalisation you might have (like a first name).

Broken dynamic content
Dynamic content is a great tool to use as you are able to personalise your emails by segmenting your database and providing different pieces of content for various customers. For example, if you’re a pet store, you could send out an email to all your customers, but include an additional section to all customers who have dogs, to let them know dog food is on special. Make sure you do multiple tests with different blocks to check the right customer gets the right section. There is nothing worse than finding out once your email has gone out that some criteria has changed and you didn’t test it properly.

These are just some of the things you should look for when you are testing your emails, but there are, of course, so many more. What specific things do you test for? Do you have a checklist of things to tick off before the email can be scheduled to deploy? I would love to hear from you!

Calls to action – some pointers you need to know

Source: studiod.com

Calls to action (or CTAs) are an essential part of email marketing. If you want your customers to take action (buying specific products, downloading a whitepaper, or signing up for an online webinar), the call to action needs to entice them in. They are the pivotal role of closing a deal.

There are a number of ways to present this call to action – in a button with bold text, a single line of copy underlined etc… – but the below are 3 different criteria or guidelines to ensure your calls to action are effective and will drive the required response:

  • Be specific
    In order to tell people exactly what you’d like them to do, it’s best to start your call to action with a strong verb. For example, Schedule your appointment now! is much more appealing that Now is time to contact us, and will more likely receive a response.Other great verb choices include Get, Download, Buy and Book. Whichever verb you choose, it needs to be strong and appropriate for the step you’re asking them to take. Also, ensure your call to action is directly linked to the URL or landing page you’ve created (such as the Contact Us form if you’re looking to get customers to schedule an appointment with you).
  • Be transparent
    Make sure your customers/subscribers know exactly what will happen once they have clicked the call to action button. For example, if your button says Click here, it needs to be a bit more descriptive so there is no question as to what the customer will receive in return. Just make sure it’s to the point – you don’t need to spell out the entire process.
  • Make your CTA inviting
    With your call to action, it needs to double as a call to value, or an offer to receive something that customers want. If you get some ideas on how it can be more exciting and inviting, just remember this simple rule of thumb: your call to action should be able to finish the sentence: I want to ___________. This will ensure you’re giving your customers the outcome they are after. What I’ve found with doing different tests across both colours and copy of various CTA buttons, that less urgency-driven propositions deliver better results – View Online received a much better level engagement that Buy Now. It also means you’re not pressuring your customers to purchase your product, but rather the choice to peruse your website.

These are just a few pointers to creating effective call to action buttons. The best thing to do with call to action buttons is to continue to test, refine and implement, then rinse and repeat! Sometimes, what customers see at 2pm on a Tuesday in February may not give the same level of engagement as first thing in the morning on a Friday in July.

Questions or comments? Please let me know!